These intuitive, easy to use iPad,
®
iPhone,
®
Android,
TM
and
Windows
®
Apps developed by OnLINE FM allow technicians
in the field to receive their work requests, complete the
work, and update the system straight from their tablet.
Request
for Service
Tech assigned
by SLA or
Service Desk
Request is
delivered to
device via Cloud
Tech Completes
Request and
updates device
Updated request
is sent back to
database
Request
is closed
Features
»
Easy setup
»
Syncs through cloud
»
Easily configurable
»
Intuitive and easy to use
»
True app, continue work if
signal is lost
»
Wi-Fi or Cellular connection
Benefits
»
More efficient
»
Better customer service
»
Paperless!
»
Eliminates redundancies
»
Techs can remain in the field
OnLINE FM, LLC is a CAFM/IWMS consulting firm with offices in Memphis,
Tennessee and Salt Lake City, Utah. As a certified ARCHIBUS Business
Partner, OnLINE has been helping clients in the Government, Corporate,
Healthcare, Education, Energy, and Financial sectors
achieve their CAFM and IWMS goals for over 20 years
with proven results.
Call OnLINE FM today or ask your ARCHIBUS business
partner how you can streamline your work order
process with FM Works Apps.
web: www.fmworks.com | email: info@fmworks.com | phone: 800-942-8293
FM WORKS and FM WORKS Apps are registered trademarks of OnLINE FM, LLC. ARCHIBUS is a registered trademark of Facilities Management Techniques, Inc. iPad and iPhone are registered trademarks of Apple Inc. Android is a trademark of Google Inc. Windows is a registered trademark of Microsoft Corporation.
Process: Standard ARCHIBUS process built on Best Practices.
web: www.fmworks.com | email: info@fmworks.com | phone: 800-942-8293
FM Works Mobile Apps is a simple, yet powerful, extension to
your existing ARCHIBUS Web Central
®
installation. Workflow rules
send request tickets to the Cloud where they are received by the
technicians. Work is completed, sent back through the cloud, and
the system is updated for real-time reporting and notifications.
Cloud based
»
Powered by Windows Azure
»
Sync from anywhere an internet
connection is available
»
Wi-Fi or Cellular
Easy Setup
»
No additional servers or software
»
Simple setup via internet connected Web
Central® server
»
Remote users simply download
app and login
»
Runs as scheduled Workflow Rule
Dealer Portal
»
Business partners can easily
support their clients
»
Add mobile users
»
Personalize forms and process
»
Easily show, hide, and order fields
»
Download version updates
»
View activity logs
Increased Productivity
»
Technicians remain in the field.
»
No more running back and forth to the
helpdesk for another stack of tickets.
»
No more being tied to the computer
to update tickets
»
No more paper!
Simple and Elegant
Requestor
Web Server
ARCHIBUS Web Central
ARCHIBUS Database
Azure Cloud Servers
Company Firewall
iPadAndroid Tablet
iPhone/
Android Phone
Help Desk Maintenance
Supervisor
Management
Reports
